FAQ

2. Company Information

Legal Entity: CareersRocket
Address: Stalmeesterslaan 35, 6581 GA Malden, Netherlands
Email: support@careersrocket.com

3. Description of Services

CareersRocket offers career support services, including but not limited to:

• Free Resume Review: Users may submit their resumes to receive a complimentary review by a resume expert, along with actionable feedback.
• Career Consultations: Paid sessions with a career expert to discuss goals, challenges, and professional advice.
• Resume Writing Services: Optional paid service for users who wish to have their resumes professionally rewritten by our experts.

Our services aim to assist users in enhancing their job application materials and career prospects; however, CareersRocket does not guarantee job placement or interview success.

4. User Responsibilities

By using our services, you agree to:

• Provide Accurate Information: Ensure that all information provided, including personal data and resume details, is accurate and up to date.
• Use Services for Personal Purposes Only: Our services are intended solely for individual use. Any commercial or unauthorized use of our services is prohibited.
• Respect Intellectual Property: CareersRocket’s content, including review feedback and written materials, is proprietary and may not be reproduced or redistributed without prior consent.

5. Payment Terms

For optional paid services, such as resume writing and career consultations:

• Payment Processing: All payments must be made via our secure payment gateway. By providing payment information, you authorize CareersRocket to charge the specified amount.
• Refunds: Refunds for paid services are available under specific conditions outlined in our Refund Policy. Please review our Refund Policy before purchasing a service.

6. Delivery of Services

• Resume Review Feedback: Our free resume review feedback is typically delivered within 1-2 business days. However, delivery times may vary based on service demand.
• Paid Services: For resume writing and consultations, delivery timelines will be agreed upon at the time of purchase. Users will be informed of any significant delays in advance.

7. Intellectual Property Rights

All content created or provided by CareersRocket, including resume feedback, written resumes, and other materials, is protected by copyright and remains the intellectual property of CareersRocket. Users are granted a non-exclusive, non-transferable license to use provided materials for personal job applications only. Reproduction, distribution, or commercial use of any content without permission is prohibited.

8. Disclaimer of Guarantees

CareersRocket provides support to improve users’ job applications; however, we cannot guarantee any specific outcomes, such as job offers or interview invitations, as these depend on various factors outside our control. Our services are intended to enhance application materials, and success in the job application process is not guaranteed.

9. Limitation of Liability

To the fullest extent permitted by law, CareersRocket disclaims all liability for any direct, indirect, incidental, consequential, or punitive damages arising out of or in connection with your use of our services. Our total liability for any claim related to our services shall not exceed the amount paid by the user for the specific service.

10. Privacy

We are committed to protecting your privacy and personal data. By using our services, you agree to our Privacy Policy, which outlines how we collect, use, and store your data. Please review our Privacy Policy for detailed information.

11. Cancellation and Refund Policy

• Cancellation: Users may cancel paid services within a specified period by contacting us at support@careersrocket.com. Cancellation policies vary by service.
• Refunds: Refund requests are subject to the terms of our Refund Policy. Refunds are granted only under specific conditions, and the decision to grant a refund is at the sole discretion of CareersRocket.

12. Modification of Terms

CareersRocket reserves the right to update these Terms and Conditions at any time. Users will be notified of significant changes through our website or via email. Continued use of our services following any update signifies acceptance of the revised terms.

13. Governing Law and Jurisdiction

These Terms and Conditions are governed by Dutch law. Any disputes arising from these terms or related to CareersRocket’s services will be subject to the jurisdiction of the Dutch courts located in the Netherlands.

14. Contact Information

For any questions regarding these Terms and Conditions or our services, please contact us at:

Email: support@careersrocket.com
Address: CareersRocket, Stalmeesterslaan 35, 6581 GA Malden, Netherlands

By using CareersRocket’s website and services, you agree to abide by these Terms and Conditions, including all obligations and limitations outlined above.